Last updated 2 August 2026
Every new account gets a number of free valuations — precisely so you can judge the quality before subscribing.
If the subscription is not right for you, request a refund within 14 days of your first payment and we refund it in full, no questions asked.
Monthly renewals after the first period are not normally refunded, because you can cancel at any time before the renewal date. We make exceptions where the service was unavailable for a significant part of the month, or where the renewal happened because of a technical error on our side.
Email mindmediagroup.ltd@gmail.com from your account address. We reply within 3 working days. The refund is issued by Paddle to the original payment method and typically appears within 5–10 working days.
Cancelling stops future charges and access continues to the end of the paid period. Cancelling is not by itself a refund request.
Where the service has been used extensively and money is then claimed back for past periods, or where the terms have been breached (for example bulk automated extraction).
Because Paddle is the Merchant of Record, you may also contact Paddle directly about billing. We work with Paddle to resolve any case.
Questions? Email mindmediagroup.ltd@gmail.com.